Privacy Policy

At TechKritika Software LLP ('TechKritika', 'Company', 'we', 'our', or 'us'), we are committed to protecting your privacy, securing your personal information, and maintaining transparent data processing practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (techkritika.com) or use our software solutions and digital services.

We process your personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 of India, the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA), and other applicable regional data protection regulations.

Please read this Privacy Policy carefully. If you do not agree with any terms of this Privacy Policy, please discontinue accessing our website or using our services.

We reserve the right to modify or update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our site, and we will alert you to updates by revising the 'Last Updated' date at the top of this document.

We may collect information about you in a variety of ways depending on your interactions with our website and software services:

• Personal Data: Personally identifiable information, such as your full name, corporate email address, telephone number, shipping/billing address, job title, and organization details that you voluntarily submit when requesting service quotes, registering accounts, or executing project contracts.

• Consent and Itemized Notice: In compliance with the DPDP Act, 2023, every request for personal data will be accompanied or preceded by a clear, itemized notice detailing the specific personal data collected and the exact purpose of processing. You maintain the right to withdraw your consent at any time through simple written notice.

• Derivative & Server Data: Information automatically recorded by our web servers when you access our site, including your IP address, browser specification, operating system, access times, pages viewed, device identifiers, and referring URL paths.

• Financial & Billing Data: Payment method information (such as bank credentials, card billing address, tax identification numbers) required when purchasing consulting or software services. Sensitive payment details are processed directly by PCI-DSS certified payment processors (e.g. Razorpay, Stripe); TechKritika stores only minimal non-sensitive transaction logs.

Having accurate information permits TechKritika to deliver efficient, customized, and high-security software solutions. Specifically, we use collected information to:

• Create, manage, and verify client project accounts and administrative credentials.

• Deliver custom software development, cloud infrastructure, AI solutions, and IT consulting services.

• Process billing invoices, execute transactions, and deliver milestone notifications.

• Monitor, analyze, and optimize website performance, system security, and user experience.

• Send administrative communications, technical service alerts, and security updates.

• Deliver newsletters, industry insights, or product updates (with explicit opt-out options).

• Respond to customer service inquiries, resolve disputes, and troubleshoot technical issues.

• Ensure statutory compliance with DPDP Act 2023, tax audits, and cybersecurity guidelines.

We do not sell your personal information. However, we may share information we have collected about you in controlled, legal circumstances as detailed below:

• Legal Compliance & Safety: If required by law, subpoena, court order, or regulatory agency, or if necessary to investigate policy breaches and protect the rights, property, and safety of TechKritika, our clients, or the public.

• Third-Party Data Processors: We share data with vetted service providers performing infrastructure hosting (AWS, GCP), data analytics, email delivery, customer support, and payment processing on our behalf. A list of active Data Processors and Data Fiduciaries is available upon request.

• Corporate Reorganization: In the event of a merger, acquisition, asset sale, corporate restructuring, or financing, user information may be transferred to the acquiring entity under strict confidentiality terms.

• Company Affiliates: Information may be shared with our parent company, subsidiaries, or joint venture partners subject to this Privacy Policy.

We deploy multi-layered administrative, technical, and physical security safeguards to protect your personal information against unauthorized access, loss, destruction, or alteration.

Our security infrastructure includes SSL/TLS encryption for data in transit, AES-256 bit encryption for sensitive stored data, continuous network monitoring, multi-factor authentication, regular security audits, and automated backup redundancies.

While we implement state-of-the-art security practices, please note that no method of internet transmission or electronic storage is 100% infallible. In the event of a data security incident, TechKritika maintains incident response protocols to notify affected users and regulatory authorities as required by the DPDP Act 2023.

We use cookies, web beacons, and local storage technologies to enhance your browsing experience, store preferences, and understand site interaction patterns. Types of cookies utilized include:

• Essential Cookies: Mandatory for basic website functionality, navigation, and security.

• Analytics Cookies: Help us measure visitor volume, page views, and performance metrics.

• Functionality Cookies: Remember user options (such as theme and language settings) for enhanced usability.

• Targeting Cookies: Track browsing patterns to deliver relevant technological insights and recommendations.

You can manage your cookie preferences anytime via our Cookie Consent Banner or through your browser settings. Disabling essential cookies may affect website functionality.

Under the Digital Personal Data Protection (DPDP) Act, 2023 (for Indian residents) and global frameworks like GDPR (for EEA residents), you are entitled to key Data Principal rights:

• Right to Access & Summary: Request a comprehensive summary of personal data being processed, processing activities, and identities of all Data Fiduciaries/Processors with whom data has been shared.

• Right to Correction & Erasure: Request correction of inaccurate data, completion of incomplete entries, updating of obsolete information, or deletion of data no longer required for its original purpose.

• Right to Withdraw Consent: Revoke previously granted consent for personal data processing at any time without fee.

• Right to Grievance Redressal: Access an effective, transparent, and prompt internal grievance mechanism to resolve privacy concerns.

• Right to Nominate: Nominate another individual, in a prescribed format, to exercise your privacy rights in the event of death or incapacity.

• GDPR Specific Rights: Users under GDPR jurisdiction retain rights to data portability, restriction of processing, and filing complaints with EU Supervisory Authorities.

To submit a privacy rights request, please contact our Grievance Officer at contact@techkritika.com.

Under the DPDP Act, 2023, a child is defined as any individual who has not completed 18 years of age. TechKritika's website and services are intended exclusively for legal adults and corporate entities.

We do not knowingly collect, process, or retain personal information from children under the age of 18 without obtaining verifiable parental or legal guardian consent.

We do not engage in behavioral tracking, automated profiling, or targeted advertising directed at children, nor do we process data in any manner likely to harm a child's well-being.

If you suspect that we might have inadvertently collected information from a child under 18, please contact us immediately at privacy@techkritika.com for immediate investigation and data deletion.

TechKritika Software LLP operates from India and utilizes global cloud hosting infrastructure. Information you provide may be transferred to, stored, and processed on computers located outside of your state, province, or country.

When transferring data across international boundaries, we enforce protective technical controls, standard contractual clauses (SCCs), and encrypted transmission channels in compliance with applicable cross-border data transfer regulations.

Your submission of personal information represents your consent to this international transfer, storage, and processing in accordance with this Privacy Policy.

We may update our Privacy Policy periodically to reflect changes in legal statutes (such as DPDP Act regulatory rules), technological developments, or company practices.

Whenever revisions occur, we will update the 'Effective Date' and 'Version' number at the top of this document. Material changes will be highlighted via prominent website notices or direct email alerts to active clients.

We recommend reviewing this Privacy Policy periodically to stay informed about how TechKritika protects your personal data.

If you have questions, feedback, or wish to submit a formal grievance regarding this Privacy Policy or our data handling practices under the DPDP Act 2023, please contact our designated Grievance Redressal Officer / Data Protection Officer:

• Company Name: TechKritika Software LLP

• Designated Official: Grievance Redressal Officer / Data Protection Officer

• Registered Office: SNO 48/2, Plot No 27, Shivaji Chowk, Near New Bhaji Market, Vadgaon Sheri, Pune – 411014, Maharashtra, India.

• Official Email: contact@techkritika.com (Subject line: DPDP Privacy Grievance)

• Phone Contact: +91 92843 83618 | +91 93708 27451

• Website: https://techkritika.com

Data Protection Board Appeal: Under the DPDP Act, 2023, if your grievance is not resolved to your satisfaction by our Grievance Officer within statutory timelines, you have the statutory right to file a complaint directly with the Data Protection Board of India (DPBI).